Services includes secondary level support, installing patches, updates virus definition, handling security backup and restore, remote access, strategic and ongoing IT planning and assessment, vendor interfacing, projects planning and implementation.

This level of service requires an in-house staff to perform first level system and user support.

Services include unlimited remote helpdesk and limited onsite support; network, server and workstation maintenance; security and remote access management, purchasing and vendor interfacing, projects proposal and planning.

This includes all service in the professional level plus unlimited onsite support, free network project implementation.

Strategic and ongoing IT planning are provided in all level of services free of charge.

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